flipClass FAQs
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Frequently Asked Questions for parents

What is flipClass?

flipClass.com is India's leading marketplace for quality home/online/group tuitions, connecting budding and passionate teachers to students across the country. We have a network of highly qualified and filtered tutor-partners to teach your child, helping him/her build a strong foundation in key subject areas. On top of this you have access to our tools like attendance, payment and academic counseling to help child attend his/her maximum potential with ease.

What is MindQuest?

MindQuest is our next generation learning and assessment platform, for Mathematics and Science, which calibrates itself to the level of the student and helps student/tutor focus on learning gaps. The tutor saves precious time of assessing the student and makes sure that learning is optimal. If you are an active parent you can avail a discounted subscription for MindQuest.

I am a parent looking for home/online/group tuitions for my son/daughter. How do I contact you?

Really simple! Just click here and enter your details. An associate from flipClass will get in touch with you to understand your requirements, and then connect you with a tutor best suited for your need. You can call the tutor and discuss your requirement with him/her in detail. If you are satisfied, you can register and call the tutor for a free demonstration class of home tuition. If the tutor is unable to fulfill the tuition needs of your son / daughter, our counselor will help you find another tutor matching your requirement.

Okay, sounds good. But I need to see the tutor in action before I commit for tuition?

Once you are a registered parent, you can make a request to the tutor to deliver a free home-tuition demo class at your home. You need to pay partial registartion before demo.

I did not like all the demos. Will you refund my money?

No, the registration fee is non-refundable.

Is the registration fee valid for entire year?

Yes, the registration fee is valid for all active parents. If you have a gap of more than 60 days from your last payment date, your registration becomes invalid. If you have paid partial registration fee, please make sure that you start your service in the next 30 days.

Can I take as many free demos as I like?

This is tricky. Each demo involves travel and time commitment from our tutors. Failing a demo has a consequence on the rating of the tutor. Also the tutor's confidence takes a hit if he is not successful. Please speak to the tutor over phone and assess his suitability for communication, timings, availability and subject matter expertise. This will ensure that the tutor is not rejected for any reason other than his/her teaching ability. However, to answer your specific question: we may stop your free demos after 3 demos.

The tutor I spoke to has a thick accent. Should I reject him?

You have a right to accept or reject tutor on any ground. We would however recommend that you assess tutor's teaching ability more than anything else. We have tutors from different parts of the country who may lack a bit in communication but are very strong in concepts. This perceived anomaly normally does not affect teaching technical subjects like Maths and Science.

If I commit for tuitions, do I need to stick to the same tutor?

Not necessarily. You can ask for a replacement any time if you are not satisfied with the progress of your ward. We would however recommend that you speak to our academic counsellor before taking a decision.

Another question, if I commit for tuitions, do you guarantee the same tutor for entire year?

Most of our tutors continue. However, tutors are freelancers and they can decide whether they want to continue with the classes. We do have penalties for leaving classes without prior intimation. However, if a tutor gives sufficient notice and has a valid reason for not continuing, we respect the tutor's decision.

What is so special about flipClass? There are enough other competing services in the market.

We have a very strong filtering process which checks for tutor's knowledge and delivery. You can be rest assured that all our tutors have been extensively vetted by our experts, before being assigned to you and therefore, you will have nothing to worry regarding the quality of your child's teacher. If you are however weighing flipClass on other parameters like academic oversight, tracking of money etc, we have technology platform for assessment, scheduling tools and lesson plan generation. Equally important, we have transparent invoicing system and support/monitoring from academic counselors.

Can I pay after the month is over?

No. We take monthly fee upfront and the tutor is paid after the monthly sessions are over. This brings a commitment from both sides. We have seen this working and there is no reason for us to think otherwise.

I am not happy with your services. I need a refund?

In the unlikely event that you are not happy with your tutor and we are not able to give you a suitable replacement within two weeks, you have a right to ask for your money. We will deduct tuition money for sessions taken and refund the balance amount. Please note that the registration fee is non-refundable.

Do you do background check on tutors?

No. We ONLY do academic quality check of tutors and we do it thoroughly

Is it safe to trust a stranger with my kid?

We do not advise any classes in the absence of parents/guardians. We also advise you to talk to your ward regularly and take feedback about the tutor. In the end, we are a marketplace connecting tutors and parents. We do not guarantee any suitability or safety either explicit or implied.

How do you ensure high quality tutors?

We do a thorough quality check on subject knowledge and delivery. Our effort is to ensure that your tutor is of high quality. Beyond that, we do not make any further claim. Please note that your need may be different from our assessment and therefore in some situations you may not find a particular tutor suitable. Our counselor will help you find another tutor in such cases.

Isn't flipClass very expensive?

Personalized tutoring works very differently from group tuition or a typical tuition center. It is much more effective because teacher can focus on core concepts/gaps and get the concepts clarified fast. Your ward is already going to a school/college. He needs a helping hand to clarify doubts and bring some discipline in studies. That said, you have the flexibility to decide the best package/hours that suits your need and pocket.

But you did not tell me how much it would cost.

Our pricing depends upon the grade and board of your child. You can go to price calculator to check the price. Please note that special needs like Olympiads, NTSE. Foreign Languages etc. will have different pricing.

Do you serve children with special needs?

Yes, We have tutors for handling differently abled children. Please let our counselor know your requriements.

I have a question, which is not answered here.

Not a problem. You can contact us here or call us on (+91)9066024600

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