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Frequently Asked Questions for parents

What is flipClass?

flipClass.com is India's leading marketplace for quality home/online tuitions, connecting budding and passionate teachers to students across the country. We have a network of highly qualified and filtered tutor-partners to teach your child, helping him/her build a strong foundation in key subject areas.

How does online/home tuition work in flipclass?

As a parent or student you can buy subscription for 1 month (Rs 1000), 3 months (Rs 1500) or 12 months (Rs 3000). The subscription allows you to contact the teachers and have fixed number of free demo classes at your home/online. If you like the demo, you can select the tutor and start the classes by paying an additional success fee of Rs 1000

I don't feel comfortable paying subscription money without meeting the tutor?

You can always request for a conference call with the tutor before paying the subscription amount.

Subscription sounds okay but I am not comfortable with an additional success fee?

Success fee is payable only when you have ascertained the quality of a tutor by a demo class. Most of our customers prefer this in place of paying higher subscription charge.

You have sent payment link for higher amount than what you are claiming here.

There is a small GST of 18% applicable on all our charges. The success fee, for example, would be Rs 1180 when we add a GST of 18% on Rs 1000.

I paid success fee and started the classes. The tutor left because of an emergency. Do I need to pay success fee again for a replacement tutor?

If your tutor left within 30 days (from his demo class date), you will not pay success fee for a replacement tutor.

How do I pay tuition fee?

You can pay weekly or monthly tuition fee to your tutor after the classes. We discourage advance payment for tuitions.

I have selected a tutor but he is asking me not to inform flipClass about this.

Most of our tutors understand that not getting rated by a parent will reduce their rating on the platform. Also,a parent will not be entitled to free 30 days replacement if they do not confirm a tutor within 7 days of a demo class.They will also lose their ability to rate the tutor on flipClass platform.

What is MindQuest?

MindQuest is our next generation learning and assessment platform, for Mathematics and Science, which calibrates itself to the level of the student and helps student/tutor focus on learning gaps. The tutor saves precious time of assessing the student and makes sure that learning is optimal. If you are an active parent you can avail a discounted subscription for MindQuest.

I am a parent looking for home/online tuition for my son/daughter. How do I contact you?

Really simple! Just click here and enter your details. An associate from flipClass will get in touch with you to understand your requirements, and then connect you with a tutor best suited for your need. You can call the tutor and discuss your requirement with him/her in detail. If you are satisfied, you can buy subscription and call the tutor for a free demonstration class of home tuition. If the tutor is unable to fulfill the tuition needs of your son / daughter, our counselor will help you find another tutor matching your requirement.

I have exhausted all the demos that are allowed in the given subscription. Yet, I have still not found a suitable tutor for my son/daughter. Am I eligible for a refund of the subscription fee?

No, the subscription fee is non-refundable.

Why should I take 12 months subscription?

If you are looking for a long term tuition, it may be advantageous to go for 12 months subscription in place of renewing it few times.

Why do you have limited number of demos in my subscription?

Each demo involves travel and time commitment from our tutors. Failing a demo has a consequence on the rating of the tutor. Also the tutor's confidence takes a hit if he is not successful. Please speak to the tutor over phone and assess his suitability for communication, timings, availability and subject matter expertise. This will ensure that the tutor is not rejected for any reason other than his/her teaching ability.

The tutor I spoke to has a thick accent. Should I reject him?

You have a right to accept or reject tutor on any ground. We would, however, recommend that you assess tutor's teaching ability more than anything else. We have tutors from different parts of the country and from abroad. Some may have a bit of mother-tongue-influence when speaking in English. However, they are likely to be pretty strong in concepts because they have come through the flipclass filtering process. Clearly, accent alone cannot be a rejection criterion. You will probably agree that a bit of an accent does not affect one's teaching ability adversely, especially when teaching technical subjects like Maths and Science.

What is so special about flipClass? There are enough other competing services in the market.

We have a very strong filtering process which checks for tutor's knowledge and delivery. You can be rest assured that all our tutors have been extensively vetted by our experts, before being assigned to you and therefore, you will have nothing to worry regarding the quality of your child's teacher.

Can I pay the tuition fee after the month is over?

Please speak to your tutor and clarify this. Most of our tutors are comfortable with monthly payment.

Is it safe to trust a stranger with my kid?

Home tuition presupposes that a kid is unlikely to be familiar with the tutor from the beginning. However, you can request a conference call with the tutor before the home-tuition demo and during the course of the demo. That said, we are a marketplace connecting tutors and parents. We do not guarantee the suitability of a tutor, either explicitly or implicitly. The choice of tutor, keeping in mind the safety and security of your child, is yours alone. Notwithstanding the above, it is strongly recommended that NO tutoring classes be undertaken in the absence of any parent/guardian. We also advise you to talk to your ward regularly and take feedback about the tutor.

How do you ensure high quality tutors?

We do a thorough quality check on subject knowledge and delivery. Our effort is to ensure that your tutor is of high quality. Beyond that, we do not make any further claim. Please note that your need may be different from our assessment and therefore in some situations you may not find a particular tutor suitable. Our counselor will help you find another tutor in such cases.

I have a feeling that flipClass tutors are expensive. Isn't it ?

Personalized tutoring works very differently from group tuition or a typical tuition center. It is much more effective because teacher can focus on core concepts/gaps and get the concepts clarified fast. Your ward is already going to a school/college. He needs a helping hand to clarify doubts and bring some discipline in studies. That said, you have the flexibility to decide the best package/hours that suits your need and pocket.

But you did not tell me how much it would cost.

Tutor fees depends upon the grade and board of your child. You can go to price calculator to check indicative price. Please note that special needs like Olympiads, NTSE. Foreign Languages etc. will have different pricing.

Do you serve children with special needs?

Yes, We have tutors for handling differently abled children. Please let our counselor know your requriements.

I have a question, which is not answered here.

Not a problem. You can contact us here or call us on (+91)8095243666

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